Today at my local recreational swimming pool, I
witnessed a good person. A customer had asked the new, nervous cashier to load
money onto his Rec Card, and the cashier was having a terrible time of it. He
was wide-eyed and slightly sweaty and stuttering and explaining that they moved
to a new system and he was trained on it once two months ago but this was his
first time trying to do it live and he really didn’t want to screw it up but it
just wasn’t working. He kept apologizing profusely, and just looked miserable.
The customer said that it was no big deal at all, man, I’ll just pay cash for
today, and all of these new systems are badly designed and non-intuitive, and
seriously don’t worry about it. It’s better
I pay cash. The customer worked very hard to help the cashier save face and not
feel embarrassed or incompetent. It was a small moment, but a sweet one. I vote
for more of that in the world.
I came across something interesting on Twitter
the other day. It was a screenshot from a calculous textbook written in 1910,
depicting some sort of math concept. It was not the math concept that
captivated me, but the quite comforting narrative that preceded it. The chapter
was titled “To Deliver You from the Preliminary Terrors,” and the author gently
eased into things with the following introduction:
"The
preliminary terror, which chokes off most fifth-form boys from even attempting
to learn how to calculate, can be abolished once for all by simply stating what
is the meaning--in common sense terms--of the two principle symbols that are
used in calculating."
I like that the author was being thoughtful
about the hapless fifth-form boys and their terror of the maths, and sought to
deliver them from it with an clear explanation. That was very considerate of
him. Since it’s Christmas time and all, in the spirit of grace and cheer, here
is a list of preliminary terrors that I shall deliver you from:
It’s probably not cancer, and even if it is,
they have lots of ways of fixing that up now.
Sinkholes are rare.
So are serial killers.
There are no venomous snakes native to Seattle.
You’re prepared, and it’s going to go off
swimmingly.
No one is going to notice that. You don’t need
to be self-conscious about it.
The airline industry is one of the safest in the
world.
Your child is more resilient than you think.
You still have time. Go do it!
You won’t choke to death alone in your apartment
if you chew your food carefully.
People want to help.
You will always be loved.
I hope that helps! Go enjoy whatever you
celebrate this time of year, and try not to alienate your relatives over stupid
stuff. You know what I’m talking about.
--Kristen
McHenry
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